Q: How do I reserve my inflatable?
A: It's easy. You can Book online, email, or call us at (352) 419-7965.
Q: Does the price include set up and delivery?
A: Yes, if you are located in Citrus County, outside Citrus County there be a delivery fee.
Q: Does the standard 8 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty bounces from other companies in the past. Are they always that dirty?
A: No. The bounces should be clean when you get it. Xtreme Fun cleans our equipment, we take personal pride in delivering a clean product.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the inflatable unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 100´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost.
Q: What payments do you take?
A: Cash , Check or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. If there is a bounce there will be a bounce check fee of $25.00
Q: What if we need to cancel?
A: Please contact us, also deposits are non-refundable however we do allow rain checks for 1 year from your event date if you have to cancel.
Q: Do you require a deposit?
A: Yes all orders require a minimum of a $25 Credit Card deposit. They are Non-refundable if you cancel your order. However you will be given a rain check that is good for 1 year.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks or gravel as the constant rubbing will wear through the vinyl jumps. Please let us know as soon as possible if we will be setting up on concrete so we will bring sandbags for anchoring.
Q: Are we responsible for the unit if it damaged in any way?
A: Yes, You are responsible for tears on our units. If this happens please alert us at once so we can remedy the situation. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Also silly string, gum, candy and food stains or cleaning will be subject to $150.00 cleaning charge. Silly string damage is permanent.
Q.Can we see a copy of the contract and safety rules?
A: Yes, There will be a email after deposit been made of the contract and rules.